Frequently Asked Questions and Help

Here are answers to frequently asked questions. If you still need assistance please e-mail us. For checking on the status of your order, please visit our order status
section.

1.        How do I place an order?

2.        Can I pay by check or money order?
3.        Is my credit card information secure?

4.        What are my shipping and handling charges?
5.        Do you ship internationally?
6.        What are the shipping and handling charges for international orders?
7.        When will my order ship?
8.        How do I track my order?
9.        What is the return policy?
10.      How do I get a coupon?
11.      How can I review a product?
12.      Still can't find what you're looking for?


1. How do I place an order?

Order online using our completely SECURE site. All purchases are charged in US Dollars.

2. Can I pay by Check or Money Order?

Yes. However, we must receive your payment before we can ship your order. Checks take up to 21 days to clear, and will delay your order until the check is cleared. For immediate shipping, we suggest you pay with a money order or cashier's check. Be sure to include shipping/handling costs, which will be visible on the online order form. Please contact us for the shipping address.

Please make your check or money order (in US dollars only) payable to BuyTopTen. Please let us know you are sending a check so we can provide the correct information for you to send it.


3. Is my credit card information secure?

Your credit card is safe with tvtopten.com, because our site uses the latest encryption technology. When you order from tvtopten.com, your credit card information is protected with digital certificates, secure commerce servers, and credit-card fraud detection software.

4. What are my shipping and handling charges?

Shipping rates can be viewed here.

5. Do you ship internationally?

This depends on which product you are ordering. Many of our suppliers will ship outside the USA. If you would like to know if a certain product can be shipped outside the USA, please e-mail us. Typically, we do not ship single units, unless they are destined for Canada. We ship to Guam, Puerto Rico, APO or FPO addresses, or any other U.S. territory for many items.

6. What are the shipping and handling charges for international orders?

In addition to a higher shipping charge for orders shipped outside of the United States, there may also be duties and/or import taxes charged by your country's customs department when the item is delivered. Payments of these extra charges are the sole responsibility of the customer. These taxes are not included in your tvtopten.com order total. These charges vary by country and by the value of the item(s) being shipped. Import taxes are not charged for Guam, Puerto Rico, APO or FPO addresses, or for any other U.S. territory.

7. When will my order ship?

Most of our products ship within one week of placing an order (typically the next day), unless the product availability indicates otherwise. Orders must be placed by 4pm Pacific Standard Time in order to be eligible for same day shipping. TvTopTen does not ship on weekends. Please note that if you selected a shipping method to either an APO address, Alaska, or Hawaii, there could be an additional slight delay before your order is received.

Products will be drop shipped from various locations around the United States. Where your order will be shipped from will depend on where the individual suppliers have their warehoues located. If you have questions as to when you will receive a particular item, you may contact us.

8. How do I track my order?

Tracking information will be emailed to you the day your item ships.

9. What is the return policy?

We will gladly accept any return within 30 days, provided the item is in new or like-new condition. We will only issue a refund or send a replacement as needed once the item has been received in our warehouse.

All items you return are subject to a 15% restocking fee that will be subtracted from the price of the item, unless deemed defective by our staff.

**You MUST let us know if you plan to return an item. Please notify us by sending an e-mail so that we can issue you a return authorization number. Send all returns via a GROUND method that can be tracked (UPS Ground / FedEx Ground / USPS Priority mail). Please contact us for the returns address so that it is routed to the correct warehouse. **

Along with your return, be sure to include the following:

1.  Your order number and/or your complete name and address

2.  A detailed explanation regarding your reason for returning the item(s) and if you want a refund or an exchange.

3.  Your return authorization number provided by TVTopTen

Refunds should appear on your credit card statement within 10 business days. TVTopTen.com will reimburse you for your actual shipping costs if the item arrived damaged or defective, or if you were shipped an incorrect item due to a mistake on our end. Optional replacement for the damaged item may be assessed. We are unable to reimburse you for service fees charged by third parties, such as Mail Boxes Etc., and all shipping and handling costs are non- refundable.

All items must be returned in their original packaging along with all accessories, parts, and
instructions manuals that were shipped with your original order. Our 30 day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used). Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we will not issue you a refund or send you a replacement. Such a return also will not be sent back to you, and a restocking fee may apply.


Exceptions to our return policy:

1. Consumable items (such as hair removal creams, tanning lotions, lipstick, or any other
product that can be diminished or used up) are not returnable once they have been opened.
However, we will accept a return for any unused and unopened consumable item.

**No Returns are currently available for the "Auto Cool" due to limited availability. Store credit for defective units only. **

10. How do I get a coupon?

From time to time, TVTopTen.com offers various discounts and coupons. These coupons are either advertised online, or are mailed to repeat customers. Because our coupons are constantly changing, we cannot send coupons to customers who request them. Frequently, we discount our prices so that everyone can benefit without using a coupon. Keep your eyes open for our special discounts on various products! You'll find some amazing deals. TVTopTen.com reserves the right to change or cancel a coupon at any time, at our discretion.

11. How can I review a product?

Please check the Write a Review page for more details.


12. Still can’t find what you’re looking for?

Please e-mail us.  If you e-mail tvtopten.com, we will respond within 1-2 business days
.